FAQs
How do I care for my pashmina or other Ūrņa items?
We recommend professional dry cleaning for our pashminas to maintain their quality. Avoid using harsh detergents, and store your items in a cool, dry place.
What makes Ūrņa pashminas unique, and where are they made?
Our products are crafted in Kashmir, India by skilled artisans whose families have passed down weaving techniques for generations. Each product at Ūrņa is handcrafted with care, drawing on generations of artisanal skill and natural, sustainable materials. Our pieces are designed to blend cultural heritage with a modern aesthetic, creating timeless items that stand apart for their quality and craftsmanship. We work with natural, sustainably sourced materials that are free from harmful chemicals—offering both luxury and environmental responsibility.
How does Ūrņa ensure ethical and sustainable practices?
We partner with artisans who work in harmony with seasonal cycles, respecting the environment while crafting each product. Our process includes fair compensation for our artisans, eco-friendly materials, and limited production runs, which allow us to prioritise quality over quantity.
Do you ship internationally, and how is my order processed?
Yes, we are pleased to offer international shipping. Shipping fees and times vary by location and will be calculated at checkout. To reduce wastage, we stock limited standard products and the rest of our products are made-to-order to ensure the highest quality and to reduce waste. Once you place your order, our artisans begin the crafting process. Due to this, delivery may take a bit longer, but it means your product is one of a kind, made just for you. You’ll receive updates on your order status, including an estimated delivery time.
What if I need to return or exchange my item?
Our items are crafted with care, and while we hope you love your purchase, we understand that sometimes returns or exchanges are needed. If you'd like to return or exchange your item, please reach out within 14 days of receiving your order, and we’ll be happy to assist you. Note that returned items must be in their original condition.